Frequently Asked Questions

Build your confidence and knowledge by getting the answers you need!


Please see the following information for ASCUEX contact details: You can reach us via Messenger which is accessible on every page of the website.

All retail client money is kept in separate accounts with top-tier banks, completely segregated from our funds.

ASCUEX empowers your trading success! With our safe and transparent service, trading is always an open book. We care about you and pay attention to you with our professional and dedicated Customer Support. Trade more efficiently your trading journey with the ASCUEX next-generation trading platform, fast execution, no hidden costs, and promotions up to 100%!

Ascuex offers access to the global financial markets with confidence! Manage your trading journey, providing the best trading platform, customer support, and Client Area are other services Ascuex offers.

Trading is available in FX, indices, stocks, commodities, and cryptocurrencies on Ascuex.

Legal Documentation of ASCUEX can be found on Legal Documents page.

Yes, of course. We actively encourage clients to test our demo environment first.

Ascuex account registration is a quick and simple process that can be completed in a few minutes. That is possible at any time, even now!

Sure, you can make a change request for your relevant information on the Profile page in the Secure Client Area's Profile area.

Click "Forget Password?" on the login screen to change your password. You will then get instructions for changing your password via the email address you supplied at registration.

Our client due diligence procedure requires customers to verify their accounts to ensure their identity and security, such as by verifying their name, date of birth, ID number, phone number, email address, payment methods, etc.

The Secure Client Area allows you to make free transfers of money across your accounts. Please keep in mind that internal transfers are allowed only between your accounts. The ID details of the trading account holder have to be matched.

No, we will only accept deposits that we receive directly from the named trading account holder.

No, there are no deposit charges at all. And the time of deposit will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days.

You can deposit money by selecting Deposit Funds in the Secure Client Area's "Funds" section.

Ascuex accepts payments via bank wire transfers, credit and debit cards, eWallets, and local payment methods.

Yes, all pricing on MetaTrader 5 is real-time with no delays.

No, MetaTrader 5 is provided entirely free of charge.

On your MetaTrader 5 platform, you can change the language by selecting the option from the "View" tab on the toolbar.

The MetaTrader 5 Webtrader is a trading platform that can be used simply from a browser without the need for installation.

To start trading with one-click trading, follow these steps: 1. Display the symbol chart 2. Select one-click trading from the top left corner of the chart. 3. On the chart, buttons will appear to allow for one-click trading. 4. Select the volume and click on the preferred trade's direct (buy or sell)

No. Only the Webtrader or a mobile device can provide you access to your account at any one time. If you try to sign in to both platforms at once, you will be removed from your previous session.

Any of the following methods may be used to close a position: a margin call, the execution of a predetermined stop order, or manual closure.

Often, if it is outside trading hours or the instrument is no longer available for trading, this error message will show up.